Frequently Asked Questions
You can learn more from our asked questions
Our standard operating hours are 8:00 AM to 6:00 PM, Monday to Friday. Services outside these hours, including public holidays, can be arranged, but additional charges may apply.
We provide services across Melbourne and surrounding areas. If you’re located in a regional area, no problem! Contact us to discuss how we can accommodate your needs.
Our team will bring all the necessary equipment and supplies to complete your service. If elevated areas or specialised equipment are required, this will be discussed during the booking process to ensure both satisfaction and safety.
Yes, we offer comprehensive window cleaning services, covering both interior and exterior surfaces.
Of course! We’re happy to accommodate your specific requirements. Please provide any special instructions prior to the service to ensure we can meet your expectations.
Unfortunately, mould embedded in silicone grout cannot be effectively cleaned or removed. In such cases, the silicone grout will need to be replaced.
Your peace of mind is our priority. In the unlikely event of damage, rest assured that we are fully insured for all services we provide. Any damage will be assessed, and compensation will be arranged accordingly.
This depends on the service and your personal preference:
• Personal care or food services: Some families prefer to be present for the first service.
• Non-personal services: You don’t need to be present. We can arrange secure access to your property in advance to ensure a seamless experience.
• Personal care or food services: Some families prefer to be present for the first service.
• Non-personal services: You don’t need to be present. We can arrange secure access to your property in advance to ensure a seamless experience.
Absolutely! We provide a 99% natural and effective mould remediation solution. If any chemicals are required, we will inform you beforehand. The same applies to our cleaning services—we offer natural cleaning solutions with minimal or zero chemicals. Material Safety Data Sheets (MSDS) for all products used are available upon request.
